Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.
- LHLeon H., Springfield, VACustomer since Nov 2013
“Great service, great value!”
- RTSummit Point, WVCustomer since Aug 2015
“We recently had a minor accident and everything with Erie went smoothly. Everyone was exceptionally helpful. And the entire process was relatively painless!
Thank you! ” - JFJason F., Bristow, VACustomer since Jul 2017
“Jon is amazing. He helped me set up a new policy with great detail orientation.”
- CVCarlos V., Vienna, VACustomer since Nov 2016
“Always available when I have a question. Good service provided at all times”
- RMWaterford, VACustomer since Apr 2016
“prompt easy communication”
- ARArcadio R., Alexandria, VACustomer since Apr 2015
“The customer service is great.”
- RGArlington, VACustomer since Apr 2016
“Jon is always prompt, courteous and professional. We have not had any issures since becoming a client.”
- HKBristow, VACustomer since Jun 2012
“Prompt response to my questions and policy changes.
Knowledge staff analyzing my insurance needs to provide me the correct coverage not just the minimal requirements. ” - MABristow, VACustomer since Jun 2016
“Whenever I call for any help, Cascade does it very quickly. I appreciate their quick response and action for the client’s need.”
- TTManassas, VACustomer since Jul 2016
“Erie insurance is a great product at a great price. Every time I call the staff are prompt, helpful and courteous.”
- PWPeter W., Washington, DCCustomer since Oct 2016
“Responsive , friendly service and good prices for insurance”
- RYStafford, VACustomer since Jul 2017
“I had great customer service and the process was quick and hassle-free.”
- KBStephens City, VACustomer since Nov 2016
“Erie not only offers great insurance for what I needed and it was great working with an agent that accommodated my needs and easy to work with and understand. I would highly recommend working with Cascade. ”
- JSArlington, VACustomer since May 2015
“Very helpful and informative. I will certainly recommend.”
- VLArlington, VACustomer since Dec 2017
“While I was a bit skeptical about doing business with Erie, an unknown (to me) insurance company, especially going through an independent third-party agent, my skepticism vanquished after my initial phone conversation with Jon Gartrell of a locally-run Cascade Insurance Group. He stood out among the several companies I had talked to before. He sounded friendly and sincere, he listened and explained things well. He was not pushy. On the contrary, he invited me to call him with other questions I may have later and when I did, he was not only responsive, I could tell he had done his homework in anticipating my new sets of questions. He seems like a real pro in his business: he is knowledgeable about the products, the procedures, and processes, and he is thorough in guiding me through the entire transition seamlessly from my old insurance company to Erie. Although I haven’t been involved in an accident (hopefully never) to know just how good his service would be like, the way he handled my phone calls made me feel that I trust his professionalism and sincerity, without reservation, in cultivating a long-term, win-win business relationship with this customer. ”